After getting stuck in vegas because of the delays associated with these storms, I realized that USair could have alleviated this problem by just creating a mobile version of their flight status page.
I could have logged on with my blackberry and been less frustrated. Now I get home, and see the following screen on usair.com. This is a perfect example of contingency design, or defensive design as the boys at 37signals would call it. This is what happens when the design team isn’t expecting delays at EVERY airport the company services.
I would probably have made the div scrollable or once the number exceeds 4 cities, make the user click through. as is, that list is unusable.
AdamD says,
Or how about, “Many of our cities are experiencing delays. Find out more.”
Feb 16, 2007 at 2:04 pm
Brian says,
Adam,
Good point. I wrote this when tired and angry, so i didn’t think it through as much. but your idea is better.
Feb 18, 2007 at 5:19 pm